Items purchased on BonBonbyMicahYancey.com may be returned within 14 days of receipt. To ensure that you are completely satisfied with your item choice prior to purchasing, please contact us to obtain any additional images and information needed on your item(s). Items that have been damaged during the shipping process can be repaired following the same steps as Repair Policy.
Although we do our very best to package items with care, damage due to the shipping process can unfortunately occur. If you receive your item in a damaged condition, we will do everything we can to send you a new piece asap and cover your shipping costs (when shipped as requested). Please contact us and identify the following:
- Date purchased
- Item name
- Description of damage
- Your email address/name
Due to the nature of the design & materials used, certain parts required to repair older items may no longer be available but will be replaced as close to their original look.
Other damages that occur with wear within one year of purchase will be repaired or replaced at no extra cost. Please email us for details. Please note that sterling silver will tarnish with excessive wear and is best-stored in a plastic bag or container.